General terms and conditions

TABLE OF CONTENTS:

Article 1 - Definitions

Article 2 - Identity of the Contractor

Article 3 - Applicability

Article 4 - The offer

Article 5 - The contract

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion of the right of withdrawal

Article 9 - The price

Article 10 - Compliance and guarantee

Article 11 - Delivery and performance

Article 12 - Term transactions: duration, termination and renewal

Article 13 - Payment

Article 14 - Complaints

Article 15 - Disputes

Article 16 - Additional or different provisions

Article 17 - Acceptance of a replacement article

Article 18 - Return address

Article 19 - Payment obligation

Article 20 - Return in case of error, defect or return

Article 21 - Non-collection of the package or acceptance of the package.



ARTICLE 1 - DEFINITIONS

In these terms and conditions, the following terms are defined:



Ancillary Contract: A contract in which the Consumer purchases products, digital content and/or services in connection with a distance contract and these products, digital content and/or services are supplied by the Entrepreneur or by a third party on the basis of an agreement between this third party and the Entrepreneur;

Grace Period: the period within which the Consumer may exercise the right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession, trade or craft and concludes a contract with the Entrepreneur;

Day: calendar day;

Digital Content: Data produced and delivered in digital form;

Term transaction: an agreement that relates to a series of products and / or services whose delivery and / or purchase obligation is spread over time;

Durable medium: any (auxiliary) means that allows the consumer or entrepreneur to store information addressed to him personally in a way that allows future retrieval and unchanged reproduction of the stored information, including e-mail.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;

Model form: the withdrawal form provided by the Entrepreneur to the Consumer, which the Consumer may fill in if he/she wishes to exercise his/her right of withdrawal;

Entrepreneur: the natural or legal person who offers products and / or (access to) digital content and / or services at a distance to consumers;

Distance contract: an agreement in which, within the framework of a system organized by the Entrepreneur for the distance sale of products and/or services, one or more techniques for distance communication with the Consumer are exclusively used until the conclusion of the agreement

Technique for distance communication: means that can be used for the conclusion of a distance contract without the Consumer and the Entrepreneur being in the same room at the same time

General Terms and Conditions: the present General Terms and Conditions of the Entrepreneur.




ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

Name of the company: GT Ecom B.V.
Address (no return address): Telderslaan 23, 3527 KD Utrecht
Business number: 82232393
VAT number: NL862386780B01

E-mail: Support@truftshop.com
Telephone number: +49 32 222003623


ARTICLE 3 - APPLICABILITY

These general conditions apply to every offer made by the Entrepreneur and to every distance contract and order concluded between the Entrepreneur and the Consumer.
Prior to the conclusion of the distance contract, the text of these general conditions shall be made available to the Consumer. If this is not reasonably possible, the Entrepreneur will indicate before the conclusion of the distance contract that the General Terms and Conditions are available for consultation, how they can be consulted and that these General Terms and Conditions will be sent to the Consumer free of charge as soon as possible at the Consumer's request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these General Terms and Conditions shall be made available to the consumer in electronic form before the conclusion of the distance contract in such a way that the consumer can easily save them on a durable medium. If this is not possible, before the conclusion of the distance contract it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent to the consumer at his request either electronically or in another way free of charge.
In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting conditions, the consumer shall always invoke the applicable provision that is most favorable to him.
In the event that one or more provisions of these General Terms and Conditions are at any time declared null and void or annulled in whole or in part, these General Terms and Conditions shall remain in force in all other respects and the provision in question declared null and void or annulled shall be replaced without delay, by mutual agreement, by a provision that comes as close as possible to the meaning of the original.
Situations not covered by these General Terms and Conditions must be judged on the basis of these General Terms and Conditions.
Any ambiguity about the interpretation or content of one or more provisions of our General Terms and Conditions, should be interpreted according to these General Terms and Conditions.


ARTICLE 4 - THE OFFER

If an offer has a limited period of validity or is made under conditions with suspensive or resolutive effect or any other condition, this will be explicitly mentioned in the offer.
The offer of the Entrepreneur is subject to confirmation. The Entrepreneur has the right to change and adjust the offer.
The Entrepreneur's offer contains a description of the products and/or services offered that is complete and accurate at all times. The offer contains a sufficiently detailed description so that the consumer can adequately evaluate the offer. If the Entrepreneur uses any images implying that these images show the product offered, then these are a true reflection of the products and / or services offered. Obvious mistakes or obvious errors in the offer cannot bind the entrepreneur.
The images of the products are a true representation of the products offered. However, the Entrepreneur cannot guarantee that the colors shown are exactly the same as the actual colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are associated with the acceptance of the offer. This concerns in particular
in particular:

the possible costs of shipping;
the way in which the agreement will be concluded and what actions are necessary for it;
whether or not the tariff for distance communication is calculated on a basis other than the regular basic tariff for the means of communication used;
Whether the contract is archived after its conclusion and, if so, in what way it can be viewed by the consumer.
The minimum duration of the distance contract in the case of an extended transaction.
The application of the right of withdrawal;
The method of payment, delivery and performance of the contract;

The price does not include customs clearance fees and import VAT. These additional costs are at the expense and risk of the customer. The postal and/or courier service will apply the special regulation for postal and courier services regarding imports. This regulation applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect VAT (together with customs clearance fees, if applicable) from the consignee of the goods;


ARTICLE 5 - THE CONTRACT

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and the conditions thereof are fulfilled.
If the Consumer has accepted the offer electronically, the Entrepreneur will immediately acknowledge receipt of the electronic acceptance of the offer. As long as the receipt of this acceptance by the entrepreneur has not been confirmed, the consumer may terminate the contract.
If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and he will ensure a secure web environment. If the consumer has the option to pay electronically, the entrepreneur will take appropriate security measures.
The Entrepreneur may, within the limits of the law, obtain information about the Consumer's ability to meet his payment obligations and about all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this examination, the trader has a good reason not to enter into the contract, he is entitled to refuse an order or request, giving reasons, or to attach special conditions to its execution.
The Entrepreneur shall provide the Consumer with the following information in writing or in a manner that the Consumer can store it in an accessible manner on a durable medium, at the latest upon delivery of the product, service or digital content:
The visit address of the establishment of the entrepreneur, where the consumer can submit complaints;
The conditions and the way in which the consumer can exercise his right of withdrawal, or a clear statement of the exclusion of the right of withdrawal;
The information on warranties and existing after-sales service;
The price, including taxes, for the product, service or digital content;
The cost of delivery, if applicable;
The method of payment, delivery or performance of the distance contract;
The conditions for termination of the contract, if the contract has a duration of more than one year or is indefinite;
if the consumer has a right of withdrawal, the model form for withdrawal.
In the case of a long-term transaction, the provision in the previous paragraph shall apply only to the first delivery.


ARTICLE 6 - RIGHT OF WITHDRAWAL

In case of delivery of the products:

When purchasing products, the consumer has the option to cancel the contract without giving any reason for 14 days.




This withdrawal period begins on the day following receipt of the Product by the Consumer or a representative previously designated by the Consumer and the Entrepreneur.
If:



the consumer has ordered several products in the same order, the withdrawal period begins on the day on which the consumer or a third party designated by the consumer has received the last product. The trader may, provided that he has clearly informed the consumer before the ordering process, refuse an order for several products with a different delivery time.
If the delivery of a product consists of several shipments or parts, the withdrawal period begins on the day on which the consumer or a third party designated by him received the last shipment or part;
the agreement extends to the regular delivery of products over a period of time, the withdrawal period shall begin on the day on which the consumer or a third party designated by him has received the first product.


In the case of services and digital content that is not delivered on a tangible medium:

In the case of a contract for services or a contract for the delivery of digital content that is not delivered on a tangible medium, the consumer may withdraw from the contract within fourteen days without giving any reason. These fourteen days start from the day following the conclusion of the contract.


Extended withdrawal period for products, services and digital content that are not delivered on a tangible medium, if no information about the right of withdrawal is provided:

If the Entrepreneur has not provided the Consumer with the legally required information on the right of withdrawal or the model withdrawal form, the cooling-off period shall expire twelve months after the end of the initial cooling-off period established pursuant to the previous paragraphs of this Article.


If the Entrepreneur has provided the Consumer with the information referred to in the previous paragraph within twelve months from the beginning of the initial cooling-off period, the cooling-off period shall expire fourteen days from the day on which the Consumer has received this information.




During the cooling-off period, the consumer will handle the product and packaging with care. He will unpack or use the product only to the extent necessary to assess whether he wants to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions of the entrepreneur.




If the Consumer wishes to exercise his right of withdrawal, he is obliged to notify the Entrepreneur within 14 days of receipt of the Product. The consumer must make this known using the model form. After the consumer has made known to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove the timely return of the delivered product, e.g. by providing proof of dispatch.


ARTICLE 7 - COSTS OF EXERCISING THE RIGHT OF WITHDRAWAL

When exercising the right of withdrawal, the Consumer shall only bear the costs of the return shipment.
The Entrepreneur shall refund the purchase amount as soon as possible, but no later than 14 days after the withdrawal, by the same means used by the Consumer. This requires the return by the trader or conclusive proof of complete return.
Any depreciation of the product caused by careless handling will be charged to the consumer. This cannot be claimed if the retailer has not provided all the information required by law regarding the right of withdrawal. This should be done before the conclusion of the purchase contract.




ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

Exclusion of the right of withdrawal is possible only if the trader has made this clear when making the offer or at least in time before the conclusion of the contract, and it concerns one of the products listed in paragraphs 2 and 3.
Exclusion is only possible for the following products
Which have been created by the merchant according to the consumer's specifications;
Which are clearly personal in nature;
Which spoil or age quickly;
Whose price depends on fluctuations in the financial market over which the Entrepreneur has no control;
For individual newspapers and magazines;
For audio and video recordings and computer software whose seal has been broken by the consumer;
for hygiene products for which the consumer has broken the seal.




Exclusion is possible only for the following services:
Regarding accommodation, transportation, restaurant service or recreational activities to be carried out on a specific date or during a specific period;
of which the delivery has begun with the express consent of the consumer before the expiry of the cooling-off period;
On betting and lotteries




ARTICLE 9 - PRICE
Notwithstanding the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market, which are beyond the control of the Entrepreneur, at variable prices. This connection to the fluctuations and the fact that all prices mentioned are target prices shall be mentioned in the offer.




Price increases within 3 months after the conclusion of the contract are allowed only if they result from laws or regulations




Price increases from 3 months after the conclusion of the contract are permissible only if the entrepreneur has agreed on them and:
they are the result of laws or regulations; or
the consumer is entitled to terminate the contract on the day the price increase takes effect.






All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the Contractor shall not be obligated to deliver the Product at the incorrect price.


ARTICLE 10 - WARRANTY AND CONFORMITY

The Contractor warrants that the Products and/or Services will conform to the Contract, to the specifications stated in the quotation, to the reasonable requirements of reliability and/or fitness for purpose, and to existing legal requirements and/or governmental regulations at the time the Contract is entered into. If agreed, the trader also guarantees that the product is suitable for other than normal use.




A warranty provided by the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer may assert against the trader based on the agreement. This includes any promise by the trader, his supplier, importer or producer, in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do if he has not fulfilled his part of the contract.




Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery. The return of the products must be in the original packaging and in new condition.




The warranty does not apply if:
The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by a third party;
The delivered products have been exposed to abnormal conditions or otherwise treated negligently or contrary to the instructions of the entrepreneur and / or on the packaging;
The defectiveness is, in whole or in part, the result of government regulations that have been or will be imposed on the type or quality of materials used.




ARTICLE 11 - DELIVERY AND PERFORMANCE

The Entrepreneur shall exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.




The place of delivery is the address that the consumer has communicated to the company.




Subject to the provisions of paragraph 4 of this Article, the Company shall accept orders expeditiously, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed or if an order is not or only partially executed, the consumer will receive the goods no later than 30 days after the order. In this case, the consumer has the right to terminate the contract without penalty. The consumer has no right to compensation.




All delivery times are indicative. The consumer cannot derive any rights from the stated delivery periods. Exceeding a deadline does not entitle the consumer to compensation.




In the event of dissolution under paragraph 3 of this Article, the Entrepreneur shall refund the amount paid by the Consumer as soon as possible, but no later than 14 days after dissolution.




If the delivery of an ordered product proves impossible, the Entrepreneur will make every effort to find a replacement item. At the latest upon delivery, it will be clearly and understandably communicated that a replacement item will be delivered. The right of withdrawal cannot be excluded in the case of replacement items. The costs of the return shipment shall be borne by the entrepreneur.




The risk of damage and/or loss of products shall be borne by the Entrepreneur until the moment of delivery to the Consumer or a previously designated representative notified to the Entrepreneur's representative, unless otherwise expressly agreed.



Size of clothing: The sizes on our website are European sizes. However, you may receive your clothing with a different size. Don't worry. This is because we source our clothing internationally and therefore the sizes sometimes differ from the European sizes. So it may happen that your garment is a different size. If you receive an incorrect size, please contact us!


ARTICLE 12 - TERM STORES: TERM, CANCELLATION AND RENEWAL

Termination

The consumer has the right at any time to terminate a contract concluded for an indefinite period of time and covering the regular supply of products (including electricity) or services, subject to the agreed termination rules and a maximum notice period of one month.




The consumer has the right to terminate at any time a fixed-term contract concluded for the regular supply of products (including electricity) or services, in compliance with the agreed termination rules and a notice period not exceeding one month, at the end of the fixed term.




The consumer may make the arrangements referred to in the preceding paragraphs:
terminate at any time and not be limited to termination at a specific time or during a specific period;
terminate them at least as they were concluded by him;
always terminate with the same notice period that the entrepreneur has set for himself.
Extension

A fixed-term contract concluded for the regular supply of products (including electricity) or services may not be tacitly extended or renewed for a specified period.


Notwithstanding the preceding paragraph, a fixed-term contract concluded for the regular supply of daily or weekly newspapers or magazines may be tacitly extended for a maximum period of three months if the consumer has the right to terminate the extended contract before the expiry of the extension period with a notice period not exceeding one month.


A fixed-term contract concluded for the regular delivery of products or services may be automatically renewed for an indefinite period only if the consumer has the right to terminate at any time with a notice period not exceeding one month, and a notice period not exceeding three months if the subject of the contract is the regular delivery of daily or weekly newspapers or magazines, but less than once a month.


A temporary contract for the regular delivery of trial dailies, news and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and shall automatically terminate at the end of the trial or introductory period.
Duration

If a contract lasts longer than one year, the consumer may terminate the agreement at any time after one year of the agreement by giving up to one month's notice, unless reasonableness and fairness prevent termination before the end of the agreed term.






ARTICLE 13 - PAYMENT

Unless another date has been agreed upon, the amounts to be paid by the consumer must be paid within 7 working days after the beginning of the cooling-off period referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.




The Consumer has the obligation to immediately report to the Operator any inaccuracies in the data provided or the payment indicated.




In the event of non-payment by the Consumer and subject to legal restrictions, the Operator shall be entitled to charge the Consumer for any reasonable costs previously determined.


ARTICLE 14 - COMPLAINT PROCEDURE

The Entrepreneur shall have a sufficiently disclosed complaint procedure and shall handle the complaint in accordance with such complaint procedure.




Complaints about the performance of the contract must be submitted to the Entrepreneur in a complete and clearly described manner within a reasonable time after the Consumer discovers the defects.




Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the Entrepreneur shall respond within the 14-day period with an acknowledgement of receipt and an indication of when the Consumer can expect a more detailed response.




If the complaint cannot be resolved amicably, it shall become a dispute subject to the dispute resolution procedure.


ARTICLE 15 - DISPUTES

Contracts between the Entrepreneur and the Consumer to which these General Terms and Conditions apply shall be governed exclusively by Dutch law.



ARTICLE 16 - ADDITIONAL OR DIFFERENT PROVISIONS

Additional or deviating provisions from these General Terms and Conditions may not be to the detriment of the Consumer and should be recorded in writing or recorded in such a way that the Consumer can keep them accessible on a durable medium.

ARTICLE 17 - ACCEPTANCE OF A REPLACEMENT ITEM

When a customer receives a free new item in a larger size, they lose the option to return the items. This is because we have already suffered a large loss by providing new items.

ARTICLE 18 - RETURN ADDRESS

At GT Ecom B.V., the return address may vary per product. You can ask the customer service for the return address. The return address may be within Europe, e.g. Germany or Croatia, or outside Europe, e.g. Asia. GT Ecom B.V. will not cover the cost of shipping to the return address. Shipping costs can range from 5-35 euros per package. This is an estimate of the costs and no rights can be derived from it. Shipping to an address other than the one provided by customer service will not result in a refund. Therefore, it is important that you contact Customer Service first.



ARTICLE 19 - PAYMENT OBLIGATION

By placing an order on our website, you agree to be bound by our terms and conditions and policies. By doing so, you also agree that you have an obligation to pay. Any decision by a payment method to return your money without WolfFashion's consent does not mean that you no longer have an obligation to pay. WolfFashion therefore has the right to retroactively charge you if the money was wrongly returned in the eyes of WolfFashion.



ARTICLE 20 - RETURN IN THE EVENT OF A FAULT, DEFECT OR RETURN

WolfFashion always has the right to reship a product if there is an error in the shipment of the order, a defect in the product, or a return during transit.



ARTICLE 21 - NON-COLLECTION OF THE PACKAGE OR ACCEPTANCE OF THE PACKAGE.

Failure to pick up the package or accept the package will result in a 25% restocking fee. This will be deducted from the refund if the package arrives at the sender in good condition. If the package does not arrive in good condition to the sender, there is no room for a refund.